Privacy Policy

Effective date: October 15, 2026

Detailed Dent Repair respects your privacy. This policy explains how we collect, use, and share information when you visit our website, request an estimate, communicate with us, or use our services.

1. Information We Collect

You may provide us with:

Your name, phone number, email address, and other contact details.
Vehicle information, descriptions of damage, and photos you submit.
Information related to estimates, appointments, repairs, invoices, and insurance claims.
Messages, communication preferences, and information you share during customer service conversations.

Our website and connected tools may also collect information such as your IP address, browser and device information, pages visited, and interactions with our website. Referral links and advertising parameters may help identify which website, advertisement, or campaign brought you to us.

2. How We Use Information

We use information to:

Respond to questions and evaluate repair requests.
Prepare estimates, schedule appointments, and provide services.
Send appointment reminders, repair updates, invoices, and other service-related communications.
Coordinate insurance repairs when requested.
Maintain customer and business records.
Understand which marketing sources generate inquiries and improve our website and advertising.
Protect our business and meet applicable legal obligations.

3. Website Cookies and Advertising Tools

Our website uses cookies and similar technologies for website functionality, analytics, and advertising measurement. Tools associated with Wix, Google Analytics, Google Ads, and Meta may collect information about website visits and interactions.

These tools help us understand how visitors find and use our website and evaluate advertising performance. Depending on the tool and its settings, information may also be used to personalize advertising.

You can manage or block cookies through your browser settings. Blocking cookies may affect some website features. Google and Meta also provide privacy and advertising controls through their respective services.

4. Customer Communications and Text Messages

We communicate with customers by phone, email, and text regarding inquiries, estimates, appointments, repairs, and payments. We use Housecall Pro to help manage customer records, scheduling, invoicing, payments, and service communications.

We do not currently send promotional text messages.

For automated service texts, message frequency varies and message and data rates may apply. You may reply STOP to opt out or contact us to update your communication preferences. Opting out of texts does not cancel an appointment or service; please contact us directly for scheduling changes.

5. How Information Is Shared

We share information as needed with service providers that support our website, forms, customer management, communications, payment processing, analytics, and advertising.

When you request assistance with an insurance repair, we may share relevant vehicle, damage, estimate, and repair information with your insurer or others involved in processing the repair.

We may also disclose information when required by law or reasonably necessary to protect rights, safety, or property.

We do not sell customer contact lists. We do not share mobile numbers or text-message consent information with third parties for their own promotional text campaigns. Service providers may process this information to deliver communications on our behalf.

6. Information Retention and Security

We retain information for as long as reasonably needed to respond to inquiries, provide services, maintain business records, resolve disputes, and meet applicable legal obligations. Retention periods vary depending on the information and its purpose.

We use reasonable safeguards to protect personal information. However, no method of internet transmission or electronic storage is completely secure. Please do not submit payment-card details or other sensitive financial information through our estimate or contact forms.

7. Your Choices and Requests

You may contact us to request access to, correction of, or deletion of your personal information, or to update your communication preferences.

We may need to verify your identity before responding. Some records may need to be retained for legal, accounting, or service-related purposes. Additional privacy rights may apply depending on where you live.

8. Third-Party Websites

Our website may link to other websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies when using their services.

9. Changes to This Policy

We may update this policy as our services or practices change. The updated version will be posted on this page with a revised effective date.

10. Contact Us

For privacy questions or requests, contact:

Detailed Dent Repair
33 Center Drive, Unit F
Gilberts, IL 60136
Email: sales@detaileddentrepair.com
Phone: 224-276-6763